FAQ (Frequently asked Questions)
Is UBW Hair real?
Yes, this hair is 100% virgin hair. Our hair is premium virgin hair, which means it has not been processed by chemicals such dyes, perms or relaxers.
Can UBW Hair be straightened or curled?
Yes, it can be straightened or curled, since it's 100% virgin human hair. The hair is just should be treated like your natural hair and handled with care.
Can UBW Hair be dyed or colored?
The hair can be dyed or colored, since it's 100% virgin human hair. The hair is just should be treated like your natural hair and handled with care. The hair can hold color; however, once it is dyed it is no longer a virgin hair. Consult with a professional stylist before dying or coloring.
How is the length of the hair measured?
Straight hair is true to its measurement while curly and wavy hair textures have to be stretched to be measured.
What are Lace Front Wigs?
Lace front wigs are manufactured with a thin lace that extends from ear to ear across the hairline. Lace front wigs are made similar to a regular ladies wig along the back and sides of the unit. There is extra lace in the front, and you need to cut the lace along the front of the unit. The goal here is to create a new hairline. You will not cut all of the lace, as you will apply adhesive to the lace/your new hairline. Once the unit is applied, you will have on a Full hair wig - but the front of the hair wig will not be like a regular wig. The wig will appear that it is growing directly from your head.
How much Parting room for the lace front wig?
There is about 3 inches parting room in the front.
How much hair do I need?
It depends on the style, amount of volume and the look that you desire but for a full install, we generally recommend buying 3 bundles of hair. Take into consideration that longer hair equals shorter weft width. 2-3 bundles recommended for 10-16″ 3-4 bundles recommended for 18-24″ 4-5 bundles recommended for 26-30
How many ounces are in 1 bundle?
There is 3.5 to 4 ounces per bundle.
Do I wash and brush the hair?
Yes, you can wash all of our hair. Brushing depends on the hair type and texture. It is better to finger comb curly patterns and to brush straight textures.
How do I prevent hair from shedding?
Hair should be handled with the Ana's care you would use for your own hair. For the best results, brush hair lightly and keep heat use to a minimum. We recommend that you seal your wefts with a sealant to minimize shedding, however it does not guarantee to stop the shedding completely. An example of a sealant could be any fabric sealant or fabric glue.
How long does it last?
This hair can last for a long time, the better you take care of it the longer you can reuse and reinstall it. Our customers generally use the hair for 6 to 12 months.
What’s the most convenient payment method?
PayPal is the most convenient method of payment. How to place a order online? You can find the item you want to purchase on our website and select all the information ( such as hair length, hair color , cap construction and so on) below the option. Then you can put it into your shopping cart and finish the payment with Paypal or a credit card.
How to track your order after shipping out?
You’ll receive an email with a tracking number after you place the order. (Please leave us a valid email to ensure that you can receive the message successfully)You can track the shipping information on UPS ,FedEx or USPS website with the tracking number.
How long does my package take to get to me?
Within the United States, it will take 2 business days for express shipping, 2-3 business days for priority mail and 3-7 business days for standard shipping. International orders take 3-6 business days across Europe and 5-7 business days in Africa. We are not liable for any custom delay or fees. Wig orders take 10 - 14 business days for manufacturing and then the estimated delivery time for shipment. *UBW hair is not responsible for any delivery made to a wrong address given by the customer*
When is the cut off time for processing orders?
All orders made after 1:00 PM will be processed the next day.
What is the return/ exchange policy?
Wigs can be returned or exchanged for another product only if the product has not been altered (Ex. once the lace or band on the wigs are cutoff)!! Customer will be responsible for paying the restocking fee ($60) for the returned product. No Refunds on sale items!!
Can I make changes to my address once I've placed my order?
Once an order is placed the shipping address cannot be changed!! Please ensure that you include your unit/apartment/floor/suite number to ensure your package is delivered to the right place. Customers will be responsible for extra shipping fees if we have to resend a package.
What are your business hours?
Monday-Friday we are open from 12am to 6pm. Saturday we are open from 10 a.m to 4 p.m and Sundays by appointment only. You can always reach UBW Hair via email 24/7 at UniqueBeautyWorld@gmail.com